Roomle Help Center

Welcome to the Roomle Help Center

Suggested forms

  • Rubens Platform issue in Roomle Service Desk

    Report any issue related to the following products: 3D & AR Product Viewer, Product Configurator, Room Designer.

  • Mobile App issue in Roomle Service Desk

    Report an issue of the Roomle Mobile App for iOS or the B2B App on iOS.

  • Rubens Admin issue in Roomle Service Desk

    Report an issue of the Rubens 3D/AR configurator data management area.

  • New Renderer issues in Roomle Service Desk

    Report any issue regarding visualisation and rendering in the Product Configurator or Room Designer.

Powered by Jira Service Management
{"xsrfToken":"c252560763bd75c9ac19f754ccf1b89363c6bf94_lout","helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/fe238327-b32f-4056-9212-765800273a73/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxNWE2MDAyNy01YmUzLTQzNGMtOTZjZS0zY2FlOTU3NTY4NDkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZlMjM4MzI3LWIzMmYtNDA1Ni05MjEyLTc2NTgwMDI3M2E3MyI6WyJyZWFkIl19LCJleHAiOjE3MzY3NDIzMjYsIm5iZiI6MTczNjc0MTcyNn0.3-euwt0UdQeoLsxqS508hoWzI5yFp7eyuKQR-1XlAgk&client=15a60027-5be3-434c-96ce-3cae95756849&mode=fit","logoId":"fe238327-b32f-4056-9212-765800273a73","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Roomle Help Center","sharedPortalName":"Roomle Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Roomle Help Center","sharedPortalName":"Roomle Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#dd1818","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/a8a46989-13a2-4d82-a72c-641ddf7a3be2/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxNWE2MDAyNy01YmUzLTQzNGMtOTZjZS0zY2FlOTU3NTY4NDkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE4YTQ2OTg5LTEzYTItNGQ4Mi1hNzJjLTY0MWRkZjdhM2JlMiI6WyJyZWFkIl19LCJleHAiOjE3MzY3NDIzMjYsIm5iZiI6MTczNjc0MTcyNn0.Va2LbPX859EpMZ423D7aJNfNRxcNPvAex_bClyMfYwg&client=15a60027-5be3-434c-96ce-3cae95756849&height=300&mode=fit","bannerMediaApiFileId":"a8a46989-13a2-4d82-a72c-641ddf7a3be2","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=roomle","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"c252560763bd75c9ac19f754ccf1b89363c6bf94_lout","baseUrl":"https://roomle.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://roomle.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"15a60027-5be3-434c-96ce-3cae95756849","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"99d061c5c68a4c76b13b16e539bba396","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}