{"xsrfToken":"f14ac794834fc87fc52d336be96be912392e1214_lout","branding":{"id":"4","key":"dm","name":"Roomle Service Desk","portalBaseUrl":"/servicedesk/customer/portal/4"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/fe238327-b32f-4056-9212-765800273a73/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxNWE2MDAyNy01YmUzLTQzNGMtOTZjZS0zY2FlOTU3NTY4NDkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZlMjM4MzI3LWIzMmYtNDA1Ni05MjEyLTc2NTgwMDI3M2E3MyI6WyJyZWFkIl19LCJleHAiOjE3NTA3MDY5ODksIm5iZiI6MTc1MDcwNjM4OX0.qDG8QU9x6Jg9a0ED4s-OEt8K64Y8SF86rfqULCDxx-k&client=15a60027-5be3-434c-96ce-3cae95756849&mode=fit","logoId":"fe238327-b32f-4056-9212-765800273a73","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Roomle Help Center","sharedPortalName":"Roomle Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Roomle Help Center","sharedPortalName":"Roomle Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#dd1818","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/a8a46989-13a2-4d82-a72c-641ddf7a3be2/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxNWE2MDAyNy01YmUzLTQzNGMtOTZjZS0zY2FlOTU3NTY4NDkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE4YTQ2OTg5LTEzYTItNGQ4Mi1hNzJjLTY0MWRkZjdhM2JlMiI6WyJyZWFkIl19LCJleHAiOjE3NTA3MDY5ODksIm5iZiI6MTc1MDcwNjM4OX0.n3VIp60wM1QXl3pde77yIAlfd9Ep3WGztAopVbuJnP8&client=15a60027-5be3-434c-96ce-3cae95756849&height=300&mode=fit","bannerMediaApiFileId":"a8a46989-13a2-4d82-a72c-641ddf7a3be2","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"dm","projectId":10094,"serviceDeskId":4,"name":"Roomle Service Desk","description":"<p>Welcome! Use the search field or click through our articles to find an answer to your question.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"28","name":"Content Development Support","descriptionHtml":"","callToAction":"Content Development Support","introHtml":"<p>Document your product scripting related questions here when setting up your 3D Product Configurators.</p>","icon":10573,"iconUrl":"https://roomle.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10573","groups":[5],"key":""},{"id":"26","name":"Mobile App issue","descriptionHtml":"","callToAction":"Mobile App issue","introHtml":"<p>Report an issue of the Roomle Mobile App for iOS or the B2B App on iOS.</p>","icon":10658,"iconUrl":"https://roomle.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10658","groups":[5],"key":""},{"id":"31","name":"Roomle Portal issue","descriptionHtml":"","callToAction":"Roomle Portal issue","introHtml":"<p>Report an issue of the Roomle B2B portal</p>","icon":10496,"iconUrl":"https://roomle.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[5],"key":""},{"id":"20","name":"Rubens Admin issue","descriptionHtml":"","callToAction":"Rubens Admin issue","introHtml":"<p>Report an issue of the Rubens 3D/AR configurator data management area.</p>","icon":10473,"iconUrl":"https://roomle.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","groups":[5],"key":""},{"id":"24","name":"Rubens Products Issue","descriptionHtml":"","callToAction":"Rubens Products Issue","introHtml":"<p>Report any issue related to the following products: 3D & AR Product Viewer, Rubens Configurator, Rubens Room Designer.</p>","icon":10472,"iconUrl":"https://roomle.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[5],"key":""},{"id":"21","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10511,"iconUrl":"https://roomle.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[5],"key":""},{"id":"25","name":"Web Planner issue","descriptionHtml":"","callToAction":"Web Planner issue","introHtml":"<p>Report an issue of the web planner app (www.roomle.com/app/).</p>","icon":10470,"iconUrl":"https://roomle.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[5],"key":""},{"id":"19","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://roomle.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"29","name":"New Renderer issues","descriptionHtml":"","callToAction":"New Renderer issues","introHtml":"<p>Report any issue regarding visualisation and rendering in the Product Configurator or Room Designer.</p>","icon":10656,"iconUrl":"https://roomle.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10656","groups":[],"key":""}],"reqGroups":[{"id":5,"name":"General"}],"orderMapping":{"5":[24,28,31,20,26,25,21]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a767b7ea-ae20-3958-ad74-4a171ce4fa80","appLinkName":"System Confluence","appLinkUrl":"https://roomle.atlassian.net/wiki","spaceKey":"DM","spaceName":"Defect Management","spaceUrl":"https://roomle.atlassian.net/wiki/spaces/DM","isServer":false},"labels":[],"projectKey":"DM","serviceDeskId":4,"kbLinkDomainURLs":["https://roomle.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DM","userLanguageHeader":"Other resources:","userLanguageMessageWiki":"<p>Rubens Configurator <a href=\"https://docs.roomle.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">> Documentation</a><br> Embedding Integration <a href=\"https://stackoverflow.com/questions/tagged/roomle/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">> Stackoverflow</a></p>","defaultLanguageHeader":"Other resources:","defaultLanguageMessage":"Rubens Configurator [> Documentation|https://docs.roomle.com/]\nEmbedding Integration [> Stackoverflow|https://stackoverflow.com/questions/tagged/roomle/]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxNWE2MDAyNy01YmUzLTQzNGMtOTZjZS0zY2FlOTU3NTY4NDkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA5NCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NTA3MDc1ODksIm5iZiI6MTc1MDcwNjM4OX0.0hY61DreEw3xCzPIRT-cB5bS63gu84uLB_Jeb-lln18","targetCollection":"upload-project-10094","endpointUrl":"https://api.media.atlassian.com","clientId":"15a60027-5be3-434c-96ce-3cae95756849","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"f25e014a-b1a9-4211-b4ff-1b75a295ea48","name":"Roomle App FAQ's","description":"Learn more about using the Roomle apps","categoryUrl":"https://roomle.atlassian.net/servicedesk/customer/portal/4/topic/f25e014a-b1a9-4211-b4ff-1b75a295ea48","lastUpdated":"1618494083247","createdAt":"1618493488206"},{"id":"b701f007-113b-4865-b1dc-e541bbf726be","name":"Roomle for Mobile FAQ's","description":"Previously asked questions and tutorials using Roomle on the iPad and iPhone.","categoryUrl":"https://roomle.atlassian.net/servicedesk/customer/portal/4/topic/b701f007-113b-4865-b1dc-e541bbf726be","lastUpdated":"1618494150817","createdAt":"1618494049997"},{"id":"5bd058bf-bc14-4ad6-b20d-fe2fe4bc7530","name":"Roomle for Desktop FAQ's","description":"Learn about Roomle for web and desktop. ","categoryUrl":"https://roomle.atlassian.net/servicedesk/customer/portal/4/topic/5bd058bf-bc14-4ad6-b20d-fe2fe4bc7530","lastUpdated":"1618494145995","createdAt":"1618493992499"},{"id":"da4d6f64-248b-4023-bfb5-fb770f8430a9","name":"Roomle App System Requirements","description":"Find out more about our specification","categoryUrl":"https://roomle.atlassian.net/servicedesk/customer/portal/4/topic/da4d6f64-248b-4023-bfb5-fb770f8430a9","lastUpdated":"1618494136033","createdAt":"1618493658606"}]}},"reqCreate":{"id":24,"projectId":10094,"issueType":{"id":"10004","name":"Bug"},"form":{"name":"Rubens Products Issue","descriptionHtml":"","callToAction":"Rubens Products Issue","intro":"<p>Report any issue related to the following products: 3D & AR Product Viewer, Rubens Configurator, Rubens Room Designer.</p>","instructions":"","icon":10472,"iconUrl":"https://roomle.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Issue title","description":"Summarize the issue in a few words.","descriptionHtml":"<p>Summarize the issue in a few words.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10074","fieldConfigId":"10230","label":"Company name","description":"","descriptionHtml":"","required":false,"displayed":true,"defaultObject":"","presetValues":[],"defaultObjectAsJson":"\"\""},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10075","fieldConfigId":"10231","label":"Your main contact at Roomle","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:url","fieldId":"customfield_10064","fieldConfigId":"10211","label":"Configuration link","description":"Provide us with the link to the Roomle configuration or the URL of the website landing page the configurator is integrated on your side.","descriptionHtml":"<p>Provide us with the link to the Roomle configuration or the URL of the website landing page the configurator is integrated on your side.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Steps to reproduce and the expected behaviour","description":"Please write in English: Tell us the details of the problem you are having. \\\\ Add the steps to reproduce the problem. Describe the expected behaviour.","descriptionHtml":"<p>Please write in English: Tell us the details of the problem you are having. <br class=\"atl-forced-newline\"> Add the steps to reproduce the problem. Describe the expected behaviour.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10033","fieldConfigId":"10141","label":"Device info and operating system version","description":"Add the type of the mobile device or computer you are using. \\\\ Examples: iPad Air, iPad 10.2, MacBook Pro, Windows PC \\\\ Sometimes it is helpful to know the operating system and version as well. You can find it the following way:\\\\ Apple MacOS: Navigate to \"About this Mac\" and copy / paste the infos \\\\ Microsoft Windows: Navigate to Settings > Info and scroll down to the Windows-Specification","descriptionHtml":"<p>Add the type of the mobile device or computer you are using. <br class=\"atl-forced-newline\"> Examples: iPad Air, iPad 10.2, MacBook Pro, Windows PC <br class=\"atl-forced-newline\"> Sometimes it is helpful to know the operating system and version as well. You can find it the following way:<br class=\"atl-forced-newline\"> Apple MacOS: Navigate to \"About this Mac\" and copy / paste the infos <br class=\"atl-forced-newline\"> Microsoft Windows: Navigate to Settings > Info and scroll down to the Windows-Specification</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10036","fieldConfigId":"10144","label":"Browser","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10028","label":"Chrome","selected":false,"children":[]},{"value":"10026","label":"Safari","selected":false,"children":[]},{"value":"10033","label":"Firefox","selected":false,"children":[]},{"value":"10029","label":"Edge","selected":false,"children":[]},{"value":"10027","label":"Opera","selected":false,"children":[]},{"value":"10030","label":"Internet Explorer 11","selected":false,"children":[]},{"value":"10035","label":"Other","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10037","fieldConfigId":"10145","label":"Browser version","description":"i.e. Google Chrome: Type in *chrome://version/* into the address bar of Chrome. Copy the top line and paste it into the form. \\\\ Apple Safari: Navigate to *Safari > About Safari*, Copy and paste the version to the form input field.\\\\ Mozilla Firefox: Type in *about:support* to the address bar and press enter. Copy the Name and Version and paste it to the form input field.\\\\ Microsoft Edge: Go to the *three dots* on the right side. Select 'Settings' and scroll down to the bottom of the overlay window.\\\\","descriptionHtml":"<p>i.e. Google Chrome: Type in <b>chrome://version/</b> into the address bar of Chrome. Copy the top line and paste it into the form. <br class=\"atl-forced-newline\"> Apple Safari: Navigate to <b>Safari > About Safari</b>, Copy and paste the version to the form input field.<br class=\"atl-forced-newline\"> Mozilla Firefox: Type in <b>about:support</b> to the address bar and press enter. Copy the Name and Version and paste it to the form input field.<br class=\"atl-forced-newline\"> Microsoft Edge: Go to the <b>three dots</b> on the right side. Select 'Settings' and scroll down to the bottom of the overlay window.<br class=\"atl-forced-newline\"></p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Screenshots are recommended. Please add files and source data involved.","descriptionHtml":"<p>Screenshots are recommended. Please add files and source data involved.</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/24","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/24","calendarParams":{"firstDay":0,"date":"2025-06-23T21:19:49+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a767b7ea-ae20-3958-ad74-4a171ce4fa80","appLinkName":"System Confluence","appLinkUrl":"https://roomle.atlassian.net/wiki","spaceKey":"DM","spaceName":"Defect Management","spaceUrl":"https://roomle.atlassian.net/wiki/spaces/DM","isServer":false},"labels":[],"projectKey":"DM","serviceDeskId":4,"kbLinkDomainURLs":["https://roomle.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxNWE2MDAyNy01YmUzLTQzNGMtOTZjZS0zY2FlOTU3NTY4NDkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA5NCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NTA3MDc1ODksIm5iZiI6MTc1MDcwNjM4OX0.0hY61DreEw3xCzPIRT-cB5bS63gu84uLB_Jeb-lln18","targetCollection":"upload-project-10094","endpointUrl":"https://api.media.atlassian.com","clientId":"15a60027-5be3-434c-96ce-3cae95756849","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}