Jira Service Management

{"xsrfToken":"4e2ca10873a47cbd95fe54a99b7be223c4f95b16_lout","branding":{"id":"4","key":"dm","name":"Roomle Service Desk","portalBaseUrl":"/servicedesk/customer/portal/4"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/fe238327-b32f-4056-9212-765800273a73/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxNWE2MDAyNy01YmUzLTQzNGMtOTZjZS0zY2FlOTU3NTY4NDkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZlMjM4MzI3LWIzMmYtNDA1Ni05MjEyLTc2NTgwMDI3M2E3MyI6WyJyZWFkIl19LCJleHAiOjE3MzUyNDk2NDYsIm5iZiI6MTczNTI0OTA0Nn0.ub7hwe3l27Q1gNiF318TL-iTFX2ELI050J-hRo_SYhE&client=15a60027-5be3-434c-96ce-3cae95756849&mode=fit","logoId":"fe238327-b32f-4056-9212-765800273a73","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Roomle Help Center","sharedPortalName":"Roomle Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Roomle Help Center","sharedPortalName":"Roomle Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#dd1818","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/a8a46989-13a2-4d82-a72c-641ddf7a3be2/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxNWE2MDAyNy01YmUzLTQzNGMtOTZjZS0zY2FlOTU3NTY4NDkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE4YTQ2OTg5LTEzYTItNGQ4Mi1hNzJjLTY0MWRkZjdhM2JlMiI6WyJyZWFkIl19LCJleHAiOjE3MzUyNDk2NDYsIm5iZiI6MTczNTI0OTA0Nn0.6rouS3eMEhbvTa55Ktyl9yFtEJR-JVvgrVwS26i5PXs&client=15a60027-5be3-434c-96ce-3cae95756849&height=300&mode=fit","bannerMediaApiFileId":"a8a46989-13a2-4d82-a72c-641ddf7a3be2","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"dm","projectId":10094,"serviceDeskId":4,"name":"Roomle Service Desk","description":"Welcome! Use the search field or click through our articles to find an answer to your question.","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":true,"reqTypes":[{"id":"28","name":"Content Development Support","descriptionHtml":"","callToAction":"Content Development Support","introHtml":"Document your product scripting related questions here when setting up your 3D Product Configurators.","icon":10573,"iconUrl":"https://roomle.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10573","groups":[5],"key":""},{"id":"26","name":"Mobile App issue","descriptionHtml":"","callToAction":"Mobile App issue","introHtml":"Report an issue of the Roomle Mobile App for iOS or the B2B App on iOS.","icon":10658,"iconUrl":"https://roomle.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10658","groups":[5],"key":""},{"id":"29","name":"New Renderer issues","descriptionHtml":"","callToAction":"New Renderer issues","introHtml":"Report any issue regarding visualisation and rendering in the Product Configurator or Room Designer.","icon":10656,"iconUrl":"https://roomle.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10656","groups":[5],"key":""},{"id":"20","name":"Rubens Admin issue","descriptionHtml":"","callToAction":"Rubens Admin issue","introHtml":"Report an issue of the Rubens 3D/AR configurator data management area.","icon":10473,"iconUrl":"https://roomle.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","groups":[5],"key":""},{"id":"24","name":"Rubens Platform issue","descriptionHtml":"","callToAction":"Rubens Platform issue","introHtml":"Report any issue related to the following products: 3D & AR Product Viewer, Product Configurator, Room Designer.","icon":10472,"iconUrl":"https://roomle.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[5],"key":""},{"id":"21","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"Let us know your idea for a new feature.","icon":10511,"iconUrl":"https://roomle.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[5],"key":""},{"id":"25","name":"Web Planner issue","descriptionHtml":"","callToAction":"Web Planner issue","introHtml":"Report an issue of the web planner app (www.roomle.com/app/).","icon":10470,"iconUrl":"https://roomle.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[5],"key":""},{"id":"19","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10492,"iconUrl":"https://roomle.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"30","name":"Homag request","descriptionHtml":"","callToAction":"Homag request","introHtml":"A request related to a Homag project","icon":10485,"iconUrl":"https://roomle.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","groups":[],"key":""}],"reqGroups":[{"id":5,"name":"General"}],"orderMapping":{"5":[29,24,26,28,20,25,21]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a767b7ea-ae20-3958-ad74-4a171ce4fa80","appLinkName":"System Confluence","appLinkUrl":"https://roomle.atlassian.net/wiki","spaceKey":"DM","spaceName":"Defect Management","spaceUrl":"https://roomle.atlassian.net/wiki/spaces/DM","isServer":false},"labels":[],"projectKey":"DM","serviceDeskId":4,"kbLinkDomainURLs":["https://roomle.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DM","userLanguageHeader":"Other resources:","userLanguageMessageWiki":"Rubens Configurator <a href=\"https://docs.roomle.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">> Documentation</a> Embedding Integration <a href=\"https://stackoverflow.com/questions/tagged/roomle/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">> Stackoverflow</a>","defaultLanguageHeader":"Other resources:","defaultLanguageMessage":"Rubens Configurator [> Documentation|https://docs.roomle.com/]\nEmbedding Integration [> Stackoverflow|https://stackoverflow.com/questions/tagged/roomle/]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxNWE2MDAyNy01YmUzLTQzNGMtOTZjZS0zY2FlOTU3NTY4NDkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA5NCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3MzUyNTAyNDYsIm5iZiI6MTczNTI0OTA0Nn0.ss5JYj8woZHLWTMw2sAljt7LZEiVeNDrYBY80mCh5vU","targetCollection":"upload-project-10094","endpointUrl":"https://api.media.atlassian.com","clientId":"15a60027-5be3-434c-96ce-3cae95756849","tokenDurationInMins":20}},"reqCreate":{"id":24,"projectId":10094,"form":{"name":"Rubens Platform issue","descriptionHtml":"","callToAction":"Rubens Platform issue","intro":"Report any issue related to the following products: 3D & AR Product Viewer, Product Configurator, Room Designer.","instructions":"","icon":10472,"iconUrl":"https://roomle.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Issue title","description":"Summarize the issue in a few words.","descriptionHtml":"Summarize the issue in a few words.","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10074","fieldConfigId":"10230","label":"Company name","description":"","descriptionHtml":"","required":false,"displayed":true,"defaultObject":"","presetValues":[],"defaultObjectAsJson":"\"\""},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10075","fieldConfigId":"10231","label":"Your main contact at Roomle","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:url","fieldId":"customfield_10064","fieldConfigId":"10211","label":"Configuration link","description":"Provide us with the link to the Roomle configuration or the URL of the website landing page the configurator is integrated on your side.","descriptionHtml":"Provide us with the link to the Roomle configuration or the URL of the website landing page the configurator is integrated on your side.","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Steps to reproduce and the expected behaviour","description":"Please write in English: Tell us the details of the problem you are having. \\\\ Add the steps to reproduce the problem. Describe the expected behaviour.","descriptionHtml":"Please write in English: Tell us the details of the problem you are having. Add the steps to reproduce the problem. Describe the expected behaviour.","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10033","fieldConfigId":"10141","label":"Device info and operating system version","description":"Add the type of the mobile device or computer you are using. \\\\ Examples: iPad Air, iPad 10.2, MacBook Pro, Windows PC \\\\ Sometimes it is helpful to know the operating system and version as well. You can find it the following way:\\\\ Apple MacOS: Navigate to \"About this Mac\" and copy / paste the infos \\\\ Microsoft Windows: Navigate to Settings > Info and scroll down to the Windows-Specification","descriptionHtml":"Add the type of the mobile device or computer you are using. Examples: iPad Air, iPad 10.2, MacBook Pro, Windows PC Sometimes it is helpful to know the operating system and version as well. You can find it the following way: Apple MacOS: Navigate to \"About this Mac\" and copy / paste the infos Microsoft Windows: Navigate to Settings > Info and scroll down to the Windows-Specification","required":false,"displayed":true,"presetValues":[]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10036","fieldConfigId":"10144","label":"Browser","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10028","label":"Chrome","selected":false,"children":[]},{"value":"10026","label":"Safari","selected":false,"children":[]},{"value":"10033","label":"Firefox","selected":false,"children":[]},{"value":"10029","label":"Edge","selected":false,"children":[]},{"value":"10027","label":"Opera","selected":false,"children":[]},{"value":"10030","label":"Internet Explorer 11","selected":false,"children":[]},{"value":"10035","label":"Other","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10037","fieldConfigId":"10145","label":"Browser version","description":"i.e. Google Chrome: Type in *chrome://version/* into the address bar of Chrome. Copy the top line and paste it into the form. \\\\ Apple Safari: Navigate to *Safari > About Safari*, Copy and paste the version to the form input field.\\\\ Mozilla Firefox: Type in *about:support* to the address bar and press enter. Copy the Name and Version and paste it to the form input field.\\\\ Microsoft Edge: Go to the *three dots* on the right side. Select 'Settings' and scroll down to the bottom of the overlay window.\\\\","descriptionHtml":"i.e. Google Chrome: Type in chrome://version/ into the address bar of Chrome. Copy the top line and paste it into the form. Apple Safari: Navigate to Safari > About Safari, Copy and paste the version to the form input field. Mozilla Firefox: Type in about:support to the address bar and press enter. Copy the Name and Version and paste it to the form input field. Microsoft Edge: Go to the three dots on the right side. Select 'Settings' and scroll down to the bottom of the overlay window. ","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Screenshots are recommended. Please add files and source data involved.","descriptionHtml":"Screenshots are recommended. Please add files and source data involved.","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/24","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/24","calendarParams":{"firstDay":0,"date":"2024-12-26T22:37:27+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a767b7ea-ae20-3958-ad74-4a171ce4fa80","appLinkName":"System Confluence","appLinkUrl":"https://roomle.atlassian.net/wiki","spaceKey":"DM","spaceName":"Defect Management","spaceUrl":"https://roomle.atlassian.net/wiki/spaces/DM","isServer":false},"labels":[],"projectKey":"DM","serviceDeskId":4,"kbLinkDomainURLs":["https://roomle.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxNWE2MDAyNy01YmUzLTQzNGMtOTZjZS0zY2FlOTU3NTY4NDkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA5NCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3MzUyNTAyNDcsIm5iZiI6MTczNTI0OTA0N30.go8B8YtyfuwavU2NU083dJYhV_z-1O7Clp3l5GiIMR8","targetCollection":"upload-project-10094","endpointUrl":"https://api.media.atlassian.com","clientId":"15a60027-5be3-434c-96ce-3cae95756849","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}